11 Steps to Guarantee Your Satisfaction
1 - Initial Enquiry
Upon your initial enquiry with us, you will be asked some brief details about your kitchen. If you already have some plans, you can forward them to us so we can design and quote your kitchen for you. If not you can take advantage of our unique kitchen design tool and design your own kitchen and send to us for quoting.
2 - Site Measure
Prior to the manufacture of your kitchen, the actual dimensions of the kitchen area must be checked by yourself. This check measure must take place as we will manufacture from those measurements.
3 - Initial consultation
During your initial consultation our kitchen consultant / works manager will discuss with you your special needs, objectives, budgets & design preferences including colours, styles, and layouts for your new kitchen.
At this time you should notify your consultant if you would like alternative pricing on your kitchen designs. Also if any of the appliances or finishes for the kitchen are already known, please let your consultant know the colours / model / brand etc if available.
4 - Kitchen Design
Our design office is completely computerised, employing the latest technology of CAD systems and after your initial consultation, one of our kitchen designers will design your new kitchen with our computer aided design program. Our designer will use their expertise to create a beautiful, functional kitchen that incorporates all of your individual requirements.
5 - Your inspection of your design
We invite you to make an appointment to come and view your kitchen design on the computer. Whilst viewing your new kitchen in 3D, you may realise that some part of the kitchen would be best served if it were perhaps positioned in a different location, or if the size was altered slightly.
Please feel free to make the most of this service as this is generally the only way that you can be absolutely assured that the kitchen will be just as you imagined.
6 - Kitchen Quotation
Once the design has been agreed upon, a formal quotation for your new kitchen will be given to you. We go through the drawings with you step by step just to ensure you understand them.
We endeavour to be as clear and specific as possible with our presentation to you so as to provide you with a firm, accurate and informative quotation free of any conflict and ambiguity.
Whilst you will note it is our policy to offer "Fixed Costs wherever possible, in some cases we may incorporate a Provisional Allowance or Prime Cost item in your quotation. The prime cost may relate to tile selection, sink, tap, rangehood & other selections upon which you may select a style slightly dearer or cheaper than that which has been allowed.
Our quotations are valid for 120 days provided you lodge your acceptance deposit fee with Kitchen Gallery within 30 days.
Your quotation price will not vary, provided a contract for the work has been signed during the currency period of the quotation.
7 - Colour & Appliance Selections
Prior to commencement of the Preparation & setout of your new Kitchen, it is imperative that all colour and appliance selections have been made so as to ensure a trouble free construction & planning process.
8 - Signing of the Contract
After your approval of the design and quotation of the kitchen, and after you are satisfied that you are ready to sign a contract for the work in question, we will prepare a contract for you which will show inclusions and exclusions, together with working drawings of your new kitchen.
At the time of the signing of the contract, or shortly afterwards, you will need to supply a deposit as set out in the contract agreement.
9 - Preparation & setout of your Kitchen
Shortly after the signing of the contract (& supply of appliance details) Kitchen Gallery will proceed to setout cutting lists, and order lists for all materials and accessories within your kitchen.
10 - Manufacture of your Kitchen
Depending upon the style of your new kitchen, and according to the delivery time advised, as soon as possible after availability of all materials, Kitchen Gallery’s skilled craftsmen will carefully construct your new kitchen complete in the workshop. Your kitchen will be given the responsibility of one tradesman from start to installation (it is “his baby”) to nurse your kitchen through to completion.
11 - Your inspection of your kitchen within our workshop
Prior to delivery of the kitchen (or at any time in the process), if you wish you are invited into the workshop to inspect your new kitchen which can be assembled by prior notice.
We re happy to do this because we acknowledge that even with the most careful consultation with you, in occasional circumstances there may be a minor item which you did not anticipate, therefore should this be the case it is a lot easier for all concerned to effect these changes in the workshop. Otherwise if after the kitchen had been installed and it is discovered that there are any problems it would be inconvenient for all concerned. to remove part of the kitchen whilst rectifying these problems.
Upon your satisfaction of the kitchen within our workshop, you will be required to make payment of the final progress payment.